Refund policy

At CODEBRWN, we currently offer exchanges only. No refunds. If the product you receive isn't the right size/damaged, you can exchange it under the following terms:

1. Eligibility for Exchange

  • Items must be in the same condition as received: unworn, unused, with tags, and in the original packaging.
  • Proof of purchase or payment receipt is required.


2. Exchange Procedure

  • Please initiate an exchange request with us before returning the item.
  • Returns sent without prior exchange request will not be processed.
  • Customers are responsible for return shipping fees.
  • The exchange request must be made within 7 days of receiving the product.


3. If Desired Size Is Unavailable

  • You may select an alternate product of equal value. (Given that we have that product in stock)
  • Unfortunately, we will not be able to initiate an exchange. Therefore, we request you to carefully choose your size from the given size measurements on the website.


4. Damages and Issues

  • Inspect your order upon delivery. Contact us within 24 hours if the item is defective, damaged, or incorrect. To report a damaged item, please send an email to support@codebrwn.com including your order number and clear photographs of the defect. Upon confirmation, and a quality check by us, we will arrange for the return of the damaged product and a replacement to be shipped to you. Claims made after 24 hours will not be processed.


5. Cancellation Policy:

  • Orders cannot be cancelled once dispatched.
    Cancellations are only possible if the order is still processing and has not been dispatched.


6. Contact for Returns:

  • Domestic Customers:
    Refund will be processed in account in 2-3 working days and in case of undue delay due to some uncertain event it will be communicated via email contact@codebrwn.com
  • International Customers:
    Refund will be processed based on the mode of payment used during payment. For payment made via Paypal, the refund will be processed in account in 2-3 working days While in case of payment via Credit Card, the payment process will take around 5-7 working days and in case of  undue delay due to some uncertain event it will be communicated via email contact@codebrwn.com

For any questions or concerns, please reach out to us at contact@codebrwn.com. 

 

In the case of returns and exchanges:

1. Exchange and Return Eligibility

The Company facilitates product exchanges strictly within a window of seven (7) days from the verified date of delivery. To satisfy eligibility criteria, all items must be returned in the exact condition as received: unworn, unused, unwashed, unaltered, and enclosed within their original packaging with all statutory tags firmly attached. A valid proof of purchase or payment receipt is a mandatory prerequisite for any exchange or return request.

2. Exchange Procedure and Logistics

The Customer must initiate a formal exchange request via the Company’s designated support channels prior to returning any item. Returns dispatched without prior written authorization or a formal exchange request shall be summarily rejected and will not be processed. The Customer shall bear sole financial responsibility for all return shipping fees. In the event the desired size for an exchange is unavailable, the Customer may opt for an alternate product of equivalent value, or alternatively, the Company shall issue a digital store credit. Said store credit shall remain valid for a strict period of six (6) months from the date of issuance.

3. Damage Claims and Inspection

The Customer is obligated to inspect the merchandise promptly upon delivery. Any claims pertaining to defective manufacturing, transit damage, or the receipt of incorrect items must be reported to the Company’s designated support channels within forty-eight (48) hours of the verified delivery timestamp. The Customer must provide unboxing visual evidence (photographs or continuous video) to substantiate the claim. The Company shall address valid, verified claims promptly. Claims lodged subsequent to the expiry of this forty-eight (48) hour window may be reviewed at the sole discretion of the Company, but shall generally be deemed time-barred.

4. Refund Processing Protocol

Where a monetary refund is authorized, the processing timelines shall be strictly governed by the Customer's domicile and original mode of payment. For domestic Customers, refunds shall be credited back to the original bank account within two (2) to three (3) working days. For international Customers, refunds executed via PayPal shall reflect within two (2) to three (3) working days, whereas refunds via Credit Card shall require five (5) to seven (7) working days. In the event of undue delay arising from unforeseen exigencies, the Company shall proactively communicate the status via contact@codebrwn.com.

 

In case of limited period sale terms and pre-orders: 


All merchandise procured during a promotional sale period, markdown event, or flash sale is sold on an "As-Is, Final Sale" basis and is strictly ineligible for exchange or return. Furthermore, any items purchased under a "pre-order" classification are expressly non-cancellable and non-refundable from the moment the transaction is executed.