At CODEBRWN, we currently offer exchanges only. If the product you receive isn't the right size, you can exchange it under the following terms:
RETURN & EXCHANGE
Eligibility for Exchange
- Items must be in the same condition as received: unworn, unused, with tags, and in the original packaging.
- Proof of purchase or payment receipt is required.
Exchange Procedure
- Please initiate an exchange request with us before returning the item.
- Returns sent without prior exchange request will not be processed.
- Customers are responsible for return shipping fees.
- The exchange request must be made within 7 days of receiving the product.
If Desired Size Is Unavailable
- You may select an alternate product of equal value.
- Alternatively, store credit will be issued, valid for 6 months from the issue date.
Sale & Pre-Order
- Items purchased during a sale are not eligible for exchange.
- Items purchased during pre-order are non-cancellable and non-refundable.
Damages and Issues
- Inspect your order upon delivery. Contact us within 24 hours if the item is defective, damaged, or incorrect.
- We will address the issue promptly. Claims made after 24 hours will not be processed.
Cancellation Policy
- Orders cannot be canceled once dispatched.
- Cancellations are only possible if the order is still processing and has not been dispatched. For any questions or concerns, please reach out to us at support@codebrwn.com.
Refund Policy
- Domestic Customers:
Refund will be processed in account in 2-3 working days and in case of undue delay due to some uncertain event it will be communicated via email support@codebrwn.com - International Customers:
Refund will be processed based on the mode of payment used during payment. For payment made via Paypal, the refund will be processed in account in 2-3 working days While in case of payment via Credit Card, the payment process will take around 5-7 working days and in case of undue delay due to some uncertain event it will be communicated via email support@codebrwn.com